Community Support
Urgent - Agent response with no guaranteed response/resolution time.
High - Agent response with no guaranteed response/resolution time.
Normal - Documentation/Knowledge Base/Community Forums/Chat.
Low - Documentation/Knowledge Base/Community Forums/Chat.
Advanced Support
Urgent - Agent response within 2 Hours 24x7.
High - Agent response within 4 Hours 24x7.
Normal - Documentation/Knowledge Base/Community Forums/Chat
Low - Documentation/Knowledge Base/Community Forums/Chat
Enterprise Support
Urgent - Agent response within 1 Hour 24x7. Updates every 4 Hours until resolution or priority downgrade.
High- Agent response within 2 Hours 24x7. Updates daily until resolution or priority downgrade.
Normal - Documentation/Knowledge Base/Community Forums/Chat
Low - Documentation/Knowledge Base/Community Forums/Chat
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